SUPPORT
A person, not a queue
Email is read by someone who can act on it. We answer within two working days, and in most instances the same day.
Reach us
- TELEPHONE
- +44 7916634708
- POST
- GALLUS PROJECTS LIMITED13 West Montrose StreetHelensburghScotlandG84 9PF
- RESPONSE TIME
- Two working days for support and billing. One month for data rights requests, as the law allows.
- ON YOUR STATEMENT
- Payments for Pitchface appear as PITCHFACE.
Or write here
Straight to it
Cancel a subscription
You do not need us for this. Open your plan page and cancel — two clicks, no fee, no notice period. You keep the plan until the end of the period you have paid for.
Go to your plan pageAsk for a refund
Email us from the address on the account with the date and amount of the charge. We reply within two working days, and usually the same day. Refunds go back to the original payment method.
Read the Refund PolicyA pass went wrong
Tell us the date and the line you used. Where the fault was ours we put the credits back so you can run it again, generally the same day.
What the output is and is notGet a copy of your data, or delete it
Email us from the account address. We answer data requests within one month, and we will tell you if a complex request needs longer.
Read the Privacy PolicyReport misuse
If you have seen a concept frame passed off as finished work, or an export with the mark removed, send us a link and where you saw it. We look at every report.
Read the Acceptable Use Policy